Consumer Protection Day

Agenda

12.30pm – Opening remarks – Amber Pepper, CEO, Natural Diamond Council

Disclosure

12.45pm – UK framework for correct terminology to protect consumers – Ben Massey, CEO, National Association of Jewellers

1pm – How incorrect terminology can mislead consumers – Gemma Allwood, Investigation Executive, Advertising Standards Authority 

1.45pm – Trading Standards investigations and sanctions – Trading Standards

2pm – Practices and tools to communicate with confidence – Raluca Anghel, Head of External Affairs and Industry Relations, Natural Diamond Council & Purvi Shah, Executive Director, Responsible Jewellery Council 

2.45pm – Coffee, sandwiches—and an opportunity to test Diamond Verification Instruments

Detection

3.15pm – Delivering pipeline integrity by identifying risk areas – Suzanne Brooks, General Manager Standards, Responsible Jewellery Council

3.45pm – The scientific approach to separation of natural and synthetic diamonds – Charles Bexfield, Gemmological Association of Great Britain 

4.15pm – How to access diamond verification in the UK – Raluca Anghel, Head of External Affairs and Industry Relations, Natural Diamond Council introduces the key organisations to support your diamond verification 

Differentiation

4.45pm – Converting responsible practises to attractive consumer propositions – Aastha Sethi, Head of Sustainability, Boodles

5pm – Key takeaways and closing remarks – Amber Pepper, CEO, Natural Diamond Council

5.15pm – Drinks reception and networking